Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern the supply of services by Mundane Solutions Pty Ltd (“we”, “us”, “our”) to you (“you”, “your”). By engaging us, accepting a quote from us, or using our website at https://mundanesolutions.site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not engage our services.

2. Who we are

Mundane Solutions Pty Ltd (ABN 98 702 143 888) is a company registered in Australia, providing everyday business and IT solutions to small and medium businesses from our base in Perth, Western Australia. You can contact us at ceo@mundanesolutions.site.

3. Our services

We provide a range of business and IT support services, including but not limited to technology setup and support, workflow and process assistance, administrative and operational support, and general business advice as described on our Services page. The specific services to be provided to you, along with any deliverables, timeframes and fees, will be set out in a written quote or engagement summary provided by us.

4. Quotes and engagement

• Any quote provided by us is valid for 14 days from the date of issue unless otherwise stated in writing.
• A quote is an estimate of the likely cost of the services based on the information available to us at the time. If the scope of work changes, or if information provided to us proves to be incomplete or inaccurate, we may need to revise the quote. We will notify you and obtain your agreement before proceeding with any materially revised scope or cost.
• An engagement begins when you accept a quote in writing (including by email) or when we otherwise agree in writing to provide services to you.

5. Fees and payment

• You agree to pay the fees set out in the accepted quote or engagement summary.
• Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date.
• All fees are quoted in Australian dollars and are exclusive of GST unless stated otherwise. Where GST applies, it will be added to the invoice in accordance with Australian tax law.
• We may charge reasonable costs incurred in recovering overdue amounts.
• If you dispute an invoice, please contact us promptly at ceo@mundanesolutions.site so we can work towards a fair resolution.

6. Your obligations

To help us deliver services effectively, you agree to:

• Provide accurate, complete and timely information and access reasonably required for us to perform the services;
• Ensure you have the right to provide us with any data, systems, accounts or materials you give us access to;
• Maintain your own backups of your data unless backup services have been expressly included in your engagement; and
• Comply with all applicable laws in connection with the services.

7. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage caused by a failure in the goods or a service.

8. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special or consequential loss or damage, including loss of profits, revenue, data or goodwill, arising from or in connection with the services;
• Where liability cannot be excluded, our total aggregate liability for any claim arising out of or in connection with the services is limited, at our option, to the resupply of the services or the payment of the cost of having the services resupplied;
• We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control.

This clause does not limit any rights you have under the Australian Consumer Law.

9. Intellectual property

• Upon full payment for the relevant services, you own the final deliverables created specifically for you under the engagement, excluding any pre-existing materials, tools, templates, code or know-how owned by us or third parties.
• We retain ownership of our pre-existing intellectual property, and we grant you a non-exclusive, non-transferable licence to use any such material to the extent it is embedded in the deliverables for your internal business purposes.
• You retain ownership of the materials and data you provide to us.

10. Confidentiality and privacy

Both parties agree to keep confidential information received from the other party confidential and to use it only for the purposes of the engagement. Our collection, use and handling of your personal information is described in our Privacy Policy.

11. Third-party products and services

Our services may involve recommending, configuring or supporting third-party products, software or services (such as cloud platforms or hardware). Those products and services are supplied under the third party’s own terms, and we are not responsible for their availability, performance or content. Where we procure third-party products or services on your behalf, you are responsible for the associated costs unless expressly included in your quote.

12. Suspension and termination

• Either party may terminate an engagement by giving the other party written notice in accordance with any notice period set out in the engagement summary, or, if no notice period is specified, 14 days’ written notice.
• You remain liable for all fees for services performed and costs incurred up to the date of termination.
• We may suspend or terminate services immediately if you fail to pay overdue amounts, breach these Terms and do not remedy the breach within a reasonable time, or if we are required to do so by law.

13. Website use

The content on this website is provided for general information only. It does not constitute professional advice, and you should obtain advice specific to your circumstances before acting on anything published here. While we take care to keep the website accurate and up to date, we do not warrant that it will be complete, current or free from errors, and we may change or remove content at any time.

14. Changes to these Terms

We may update these Terms from time to time. The current version will always be published on this page with the date of last update at the top. Where an engagement is already underway, the version of these Terms in force at the time the engagement commenced will apply to that engagement unless you agree otherwise in writing.

15. Governing law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the jurisdiction of the courts of Western Australia.

16. Contact

If you have any questions about these Terms, or wish to give notice under them, please contact Mundane Solutions Pty Ltd by email at ceo@mundanesolutions.site.

Mundane Solutions Pty Ltd · ABN 98 702 143 888 · Perth, Western Australia